I rarely leave reviews but...
I rarely leave reviews, but this experience needs to be documented. I purchased a BCM replacement for a Jeep Renegade from MAKS, including their cloning service, for a vehicle that belongs to my elderly grandmother who is currently battling cancer. Reliable transportation isn’t optional in this situation—it’s critical. I paid for expedited service and immediately shipped my original unit. Tracking showed it was delivered within three days, yet it took MAKS over a week and a half just to acknowledge receipt. After that delay, it took another full week for them to inform me the unit couldn’t be cloned and that they would instead send a blank BCM to be programmed at a dealership. From there, the delays continued. It took yet another week just to finalize that decision, issue a refund for the cloning service, and ship the replacement unit. When I finally got the BCM to the dealership for programming, it presented with a random VIN. After additional effort, the dealer was able to manually input the VIN and complete programming, only to determine the BCM itself is faulty—it will not communicate with the PCM, resulting in a no-start condition and an “Invalid Key” error. I reached out to MAKS for support over a week ago. Since then, communication has been consistently poor. I’ve received multiple promises of follow-ups “by end of day” that never came. Their last response was on Tuesday, despite several follow-up emails on my end. At this point, my grandmother has been without transportation for over 30 days due to a combination of delays, poor communication, and what appears to be a defective part. This situation has directly impacted her ability to attend medical appointments. This has been an unacceptable experience from start to finish—slow processing, lack of accountability, poor communication, and ultimately a product that does not work. I strongly recommend others look elsewhere. I will be retaining legal counsel and working with my banking partners to recoup costs if unable to reach a resolution before the weekend.