4 Hardware Failures, 3 RMAs, $4,720 — Avoid
I paid $4,720 for a custom desktop that has had four hardware failures in just over one year. The system arrived with a leaking water cooler. Three RMAs later — including a full system inspection — the root cause, a factory cable routing defect, was never identified by their own technicians. I found it myself. A replacement GPU failed within 24 hours of clean installation. When I requested a system replacement, their supervisor told me replacements are limited to parts only and that there was no further escalation path. The system has been unusable for over 20% of its lifespan. Their warranty explicitly allows replacement at their discretion. That discretion has not been exercised. Proceed with caution.