TFL claims TrainPal tickets are invalid
On April 26th at approximately 17:05 at Luton Airport DART, my mother and I had purchased our tickets online in advance. These tickets clearly included the journey from Luton Airport to Airport Parkway, including the DART shuttle. However, when attempting to use the QR code, it did not work at the gate, so I approached TFL staff for assistance and they refused my tickets. I have paid additional £9.80. I have contacted TFL after but they are still refusing the validation. I have clear evidences showing I booked from the airport to euston including the shuttle service. I request my £9.80 refund, since TFL doesn't acknowledge the situation and I am directed to trainpal