Paid my dues, still couldn’t get in
I don’t usually leave reviews. But here I am. I cancelled my membership at TrainMore and what followed was one of the most frustrating customer experiences I have had in a long time. When I cancelled, I was asked to repay a free bonus period. Fine, it’s in the contract, I accepted it. But TrainMore also stopped honouring my check-in discount, which is equally in the contract. That discount is not a gift. You earn it every time you show up and put in the work. You cannot hold a customer to one part of a contract and quietly drop the rest. On top of that, I was charged multiple times throughout my membership with no clear explanation (mind you, I have 99€ deposit). I requested a proper VAT invoice three times. Three times. I never received one. That is not a courtesy, it is a legal right. I emailed them repeatedly. The responses were slow, vague, and did not resolve anything. Fast to charge, slow to answer. The final straw: I was told that once I paid the outstanding balance, my access would be restored with no issues. I paid. I still could not get in (my membership is still active due to the one month notice period). Every visit I had to stop at the front desk and explain my situation from scratch just to walk through the door. The word doesn’t match the reality. And what is the point of a one-month notice period if the customer cannot even enter the club during that time? I was paying for access I never had. TrainMore, sort out your billing, honour your own contracts, and stop making customers fight for basic transparency. Others deserve to know this before they sign up.