Value exceeds cost but communication is what you sacrifice.
I want to say first and foremost, I absolutely love my engagement ring and wedding band. They are gorgeous and look very high-end. People have commented that my now husband must have paid a fortune for them. The quality is impeccable. The prices made a somewhat unbearable experience almost worth it. My husband ordered my engagement ring on Jan 4th because he wanted to propose at a family event on Feb 1st. Plenty of time according to AOJ’s published shipping window. The communication after casting started was non-existent. Only when he would initiate communication through email would he get an update. My ring had to be recasted but he wasn’t told this until after the shipping window had passed. He expressed concern that the ring wouldn’t arrive in time and AOJ stated they would try to make our event date. Unfortunately the ring didn’t arrive until after our family event due to weather delays. So he missed the opportunity he originally planned for. Despite our initial experience, we choose to order my wedding band from AOJ because I wanted the matching band to give my set an all around custom look. Thinking our first experience was an unfortunate chain of events, we ordered the band on Feb 20th for our March 27th wedding. Again communication was lacking unless we initiated first. I will say through email, they are quick to respond. I inquired for the week before the wedding and the lead qa person was out on leave. So AOJ sent me a loaner ring because our ring wouldn’t be ready for our wedding. I appreciated having something but I will never get back the moment my husband put my actual ring on my finger at our wedding. Almost 2 weeks after the wedding, I reached out again because we hadn’t received the ring. I was told that they wouldn’t ship my ring until they had proof that the loaner had been sent back. No one ever communicated that to me and to hold my paid ring hostage was unacceptable. Again my rings are gorgeous. Would I order again, yes but not if I’m on a timeline and not if I expect or need regular status updates.