Deceptive Sales Tactics and Predatory Cancellation Fees
This company uses deceptive and aggressive sales tactics to lock customers into ongoing service contracts. The salesperson pressured me into signing the contract and made it seem like I could try the service for a couple of visits and then decide whether I wanted to continue. After two service visits, I decided to cancel. At that point, I was told there would be a $250 termination fee. Although I was not happy about the fee, I agreed to pay it. However, the company then told me that instead of paying the cancellation fee, I could complete three additional services at $99 each, and after those three services, the contract would be terminated. I completed the three additional services as agreed, but my contract was still not canceled. Now the company is again asking me to pay the $250 termination fee on top of the additional services I already paid for. This is extremely unfair and misleading. I feel the company did not honor what was discussed and continued to keep me in the service after I had clearly requested cancellation. This has been a very frustrating experience, and I would not recommend this company to others.