At OYO Hotel and Casino Las Vegas I…
At OYO Hotel and Casino Las Vegas I canceled my reservation within the fully refundable period and received written confirmation stating that my refund would be processed within 7–14 business days. However, I have not received the refund. Since then, I have contacted the hotel and OYO multiple times and received inconsistent responses, including both a refund denial and later a statement indicating the refund had been processed. At this point, the issue remains unresolved and is currently being handled through the Better Business Bureau. I recommend that future guests carefully review cancellation policies and keep all documentation, as resolving billing issues may require significant follow-up.