I retained Coastal Debt based on…
I retained Coastal Debt based on representations that they would negotiate a reduction of approximately 30% of my loan balance and assist in stopping the accrual of interest. In connection with this service, they charged fees of approximately 30% of the total debt. Despite these representations, the services provided fell materially short of expectations. I fully complied with all program requirements, including making consistent weekly payments. However, when the matter reached mediation—arguably the most critical stage—I experienced a complete lack of meaningful support. A substantial portion of the fees was collected upfront, which significantly reduced the funds available to negotiate a reasonable settlement with the lender. This structure, in my view, undermines the effectiveness of the service being offered. Although an attorney was present at mediation, it was clear they were not adequately prepared or properly supported, with minimal involvement or coordination from Coastal Debt. As a result, I was left to handle the negotiation largely on my own. In my experience, the services provided did not align with the representations made at the outset. When factoring in the fees charged, the overall financial outcome was no better—and potentially worse—than addressing the matter independently. Based on my experience, I strongly advise exercising extreme caution and carefully reviewing the terms, fee structure, and expectations before engaging. I do not recommend this company.