DO NOT ORDER ON NOVELSHIP
DO NOT ORDER ON NOVELSHIP I made an order for a nike x jacquemus shoe and they charged for 2 orders and 2 transactions. I did a cancellation of 1 order and it charged me a 10% cancellation charge plus transaction fees amounting to RM200++ which is approx 50USD. I contacted customer service and they mentioned that they will not refund me in full as I initiated the cancellation. When I complained further they didnt respond to me until about 24 hours after. They repeated the same response that they will not be able to reverse the charge for the cancellation and also cancelled my actual order due to not having stock of it. I clearly clicked on the buzzer that checks that the stock is on hand. This ordeal makes me wonder if they are operating a SCAM to try to charge customers for no reason and not deliver any goods. I have ordered with no issues before this although it’s always over the estimated shipping timeline. I have also checked on forums about people saying that Novelship is getting really bad with their service right now so I definitely will not be purchasing on their platform anymore