Customer service is no help
Customer service is no help. Have been waiting 4 weeks for the welcome bonus spins. No one can resolve the issue and just get told that it has been escalated and that each time I chat or call a new ticket is raised that delays the progress. I am still waiting on response on my issue. Oh I should say I did receive one response but it had nothing to do with my query on welcome bonus. They referred to a weekly net losses bonus that I did not query about. Perhaps they cannot read or write English very well and if so they should not be in this position!!!