I had a very disappointing experience…
I had a very disappointing experience with KFC Rwanda. I paid for my order using Mobile Money, and the money was deducted from my account immediately. However, the staff told me they could not find the payment. I showed them the Mobile Money confirmation message as proof, but they still said they could not locate the transaction. Instead of helping me resolve the issue, the customer service was poor. The communication was unprofessional, and there seemed to be very little effort to investigate or find a solution. What concerns me most is that I still don't know whether I will get my money back. This has been a frustrating and stressful experience. Payment system issues can happen, but customers deserve respectful treatment, clear communication, and timely support. I hope KFC Rwanda improves its customer service and handles payment disputes much more effectively in the future.