Involuntary cancellation — Exchange is not a refund
I booked a sailing tour in Seattle weeks in advance, as part of a day trip. The night before my reservation after I had arrived at my hotel, the ship staff emailed me that they were cancelling my reservation because they had a last-minute invitation to join a boat parade! Since it was not my choice, I expected a refund. However, Cool Destinations policy is not a refund, only an exchange for future travel that I have no desire to book with them.