Nancy the Great of South Florida
The reason, and I mean the ONLY reason that I'm giving you all a 5 star rating, is because of Ms Nancy. I, originally, gave you all 1 star rating, but she came in and moved mountains. My car was titled in my husband's name and my maiden name, and none of the banks wanted to touch it, and IAA was not budging on how they wrote the check. After some feuding, though, Ms Nancy(in Florida), got them to, at least, write the check in such a way that my husband was able to cash it without me. When I say it took some feuding, I mean that even she saw my not nice side. But she remained ever so apologetic, courteous and professional and talked me down from the ledge. And it ended happily. I want to thank her, and I believe upper management should thank her, because social media is a very effective battleground, and I was ready to wield my sword. I would have let the masses know exactly how I felt, and I wouldn't have been nice. But I'm now, not just satisfied, but happy with my experience and I thank Ms Nancy, and Ms Nancy, alone. She's what customer service and management should be, in every way. Thank you, again!