System took €50 across two separate orders, cancelled them, and support only sends bot replies
I am posting this here so customer care actually checks my transaction details instead of sending automated replies. I paid for two separate orders using SEPA bank transfer: Transaction 1: TR00161559361 (Order OD000000166966012) Transaction 2: TR00161574244 The money was debited from my bank account, but because the on-site countdown timer expired before your system synced the SEPA transfer, the orders timed out and were cancelled. I contacted customer support (handled by Caca, Senna, and Arthur) and provided proof of payment. However, I have only received repetitive responses telling me to wait 24 hours. More than 24 hours have passed, and I am still out roughly €50 with neither the items delivered nor a refund issued. Please have your billing department manually locate the incoming SEPA payments under my name for these two transaction numbers and either deliver the orders or refund the money back to my bank account. I will update or remove this review once customer support actually resolves this issue.