A leading FCC LIFELINE PROVIDER called…
A leading FCC LIFELINE PROVIDER called TruConnect had sent me a sim card that I have needed every since I purchased a new phone from your company. I purchased the A67L for 49.73 with credit card ending in 5584 I need to use my phone because I have serious medical issues and it is my understanding that you have put a block on my account phone claiming " suspicious activity"!!! That is a bunch of BS! And what you are really doing is intentionally holding my phone hostage and preventing me from making important contacts with my medical providers! All of my emails to your company are being chronologically recorded and being marked as exhibits in a civil lawsuit complaint that I plan on filing shortly if I do not get an immediate response from aTAG to unlock my phone so I can contact my medical providers. I cannot believe how this company has treated me from the begining!!! It has been a complete nightmare and it had caused me tremendous stress and anxiety to know that a company like TAG mobile treats vulnerable adults who rely on and expect to get the service that they are promised. Instead, I have been taken advantage of. I've been lied to and I have been completely ignored and your company has failed to provide even a modicum of responsible stewardship when it comes to assisting the needs of the poor and vulnerable citizens who have put their trust in companies like yours who have instead created false and fraudulent advertisements and in turn have seriously effected individual lives that urgent require direct communication with their medical providers and instead your lack of immediate response and empathy towards those who put their trust in you are now out of communication with their doctors and other medical providers and you are responsible for this breakdown in communication and there is no excuse for this flagrant and intentional negligence that had effected hundreds of individuals. Have you taken a look at the reviews for your company??? It's appalling to say the least!!! You should be ashamed of yourself. And you need to to unlock the phone that I purchased with my money. I'm not about to be stuck with a useless phone because you people failed to provide me with the service that I believed you were going to provide and now that I have found a service provider in TruConnect who has responded immediately to my needs for a sim card and now I have tried to use the sim card in the phone that I purchased and now you want to put a block on my phone because of suspicious activity!!!??? Unblock my phone now so I can get ahold of my medical providers and then to my attorney!!! You guys are a bunch of shameless thugs who prey on vulnerable adults period. Byron L. Peters