Paychex has been a literal nightmare.
Paychex has been a literal nightmare. We're business owners with a staff of around a dozen part time workers. At first, paychex seemed to offer the features and services we needed to manage payroll. After 3 years or so, things started to change dramatically. Fees skyrocketed, that was the first thing we noticed. Following conversations with various utterly powerless representatives, we discovered that the fees we could actually see were only a portion of the true costs for paychex. There were layers of expenses built into the payroll figures. In FY 2024, as an LLC with 10 w2 employees at the time, we paid a total of slightly over $16,000 for payroll services on under $200k or gross pay. We found an accountant who was rightly shocked at the cost, and offered full-service payroll for under $3,000 for the same services. Unfortunately, we also had retirement services, which has now taken 14 months to fully cancel/roll over. It's been that complicated. Paychex has been glad to collect fees the whole time, even though we paid multiple "cancellation" fees totaling over $4,000. This is on around $30k in retirement balances. Just wild. We still have staff who haven't seen their disbursements. It's infuriating. Paychex is a scam, 100% guaranteed. DO NOT USE THEM.