Don't Do It!!! Go with another company!
We moved to Paychex in October 2025. Since that time we were billed for services we do not have. They applied deductions to employees person pay for benefits we do not offer. We have not been able to get any of the funds refunded. They did not file our 940s and 941 and we owe penalties and all our W-2 were calculated incorrectly. Our PTO is not being tracked. Some of our employees IRS returns have been placed on hold due to this discrepancy. The last email sent was on 4.2.26 to our representative w/o any return response. Had I seen these reviews we would gone with a different company.