Thumbtack has been very disappointing
Thumbtack has been very disappointing. I was charged for leads that never responded, including automatic match leads where the customer completely ignored my messages. Paying for unresponsive or low-quality leads feels unfair, especially for small business owners trying to grow honestly. I contacted support about refunds, but the issue was not resolved satisfactorily. Because of these experiences, I no longer trust the platform and decided to close my account.