Oneplan Pet Insurance has been one of the worst companies ever!!!
Oneplan Pet Insurance has been one of the most incompetent companies I have ever dealt with. My sign-up call was never completed and I never gave final confirmation for the policy to proceed. Days later, I received an email saying they had experienced “technical issues” but had gone ahead and activated the policy anyway. Excuse me? Since when do companies get to proceed with financial agreements without proper consent? In hind sight legal action should have been taken at this point. I immediately contacted them and cancelled the policy within the 7-day cooling-off period. I received written confirmation on 28 April that the policy had been cancelled. Yet on 30 April, they still debited my bank account. I called again demanding an explanation and was told the matter would be investigated and feedback would be provided. Of course, no feedback came. Instead, I received another apology email AGAIN confirming the policy was cancelled. Then somehow, despite all of this, on 7 May I received a phone call saying the debit order had bounced and asking me to make payment on a policy that THEY confirmed was cancelled. At this point it feels less like administration errors and more like complete chaos behind the scenes. The entire experience has been an absolute nightmare: Unauthorized policy activation Debiting after cancellation Zero communication Endless contradictions Complete lack of accountability If this is how they handle new clients, I can only imagine the disaster of trying to process an actual claim. Avoid at all costs.