I ordered a transmission 3 weeks ago and cancelled when it still hasn’t shipped
I ordered a transmission 3 weeks ago. A week after I ordered it they reached out asking for photos of my drivers license which I obliged. I understand that there are scammers out there. A few weeks later I called to see where the transmission is and if it had shipped. They said they couldn’t give me any information on it until likely the following week. I asked to speak to a manager and they placed me on hold for 25 minutes and a person answered the phone and acted like they couldn’t hear me and hung up on me. I called back and they had zero record of my previous phone call and no notes in my account about who I had spoken to. I once again asked to speak to a manager. The manager told me there is nothing they can do. The transmission still had not shipped and if I wanted to cancel it that it would be a 10% fee. I asked why there would be a fee when nothing has shipped or moved. I would understand if they were remanufacturing a transmission to order, but we are talking about putting a tranny on a pallet and shipping it out. She said it was for credit card processing, which is absolute nonsense. No credit card processing costs anywhere near 10%. If this was any indication of their customer service I would rather cancel the transaction before it shipped than to try and deal with them after receiving the transmission if I had a real problem. Completely unprofessional and downright rude at points.