Very Poor way of Handling Opening Account Promotion
The way UOB handles their "Weekly Account Opening Promotion" is extremely bad. Specifically waited for a certain timing to open my very first UOB account to qualify for the promotion but after multiple calls with the customer service and waiting for 6 months. The only response I got from the customer service was that while l did meet the requirements for promotion, I was not one of the first 80 eligible customer and that is the only information they have. Imagine the frustration! The customer service also did not have a good knowledge about the promotion, rude and often brushed me away. Everytime I call, I have re-explained the promotion and the qualifying criterias before we could align. The tone and words used by the customer service was as if why am I bothering them about this and kept telling me they will check without getting them to me. Very bad experience!