New casters for my ottoman
I was looking to replace the heavy duty casters on my ottoman and the whole process was seamless. The gentleman I spoke with on the phone was pleasant and efficient. By ordering directly with the company I was able to get the 1 inch screws cut down to the 3/4 inch height I needed without an additional charge. The casters arrived securely packaged within a reasonable period of time. The shipping was a bit pricey but I did kind of expect it considering how heavy they were.