I’m really disappointed with my…
I’m really disappointed with my experience. Although the cake looked cute on the outside, the inside was very dry. I had specifically requested less cream, but that request was clearly ignored as there was an extremely thick layer of cream both inside and outside the cake. Collecting the order was also frustrating. I was given an address, but nobody specified that I needed to search “Cake and Box” on Google rather than just using the address itself, which caused me to go to the wrong place that took me 20mins drive there and when i contacted them they said to write cake box on maps which made me arrive late. When I finally got there, I was told I was supposed to collect it by 12pm, and I explained the confusion. They then said the cake was ready, but when it was brought out, it was missing all the bows and the written message I had requested. I had to point this out and wait another 15–20 minutes for them to fix it. Overall, the whole experience was very disappointing. Hopefully this was just an issue with this particular store and not the same across all branches. I even contacted the branch afterwards to tell them the cake was so dry it wasnt eaten by the guests either. But nobody bothered to get back.