Exercise Caution
UPDATE to the original review. The communication with the LiTime support team became a lot more resolute and the refund was issued shortly after. *** The rating of this review is a reflection of my experience with LiTime Service FedEx made delivery to the wrong address. I've contacted LiTime Service and requested for them to file a claim with FedEx since the item was stolen and not received or sign and return the waiver FedEx requires for a recipient to file a claim. In the first couple of email exchanges it appeared as the matter was taken seriously. As the exchanges continued the informality and vagueness in responses set off red flags. No claim filed, FedEx shipper waiver for a recipient not returned and on top of it suggesting this a fraudulent claim. Disappointing to say the least.