Exceptional customer service.
I ordered a recliner loveseat combination and it was delivered on a Thursday. I unboxed it on Saturday to find that there were issues with the love seat, specifically The flip up feature for the reading light, the hinges of a broke and we had some slight tear issues with the backs of the seat. Having said all, that one would think that I would not give them five stars. But here's the rest of the story. So today which is Monday. I gave them a call and spoke to Megan Moore. I am completely impressed with her level of customer service. After I called her she sent me a link and I sent her the pictures within 20 minutes. She's calling me back with a resolution that was completely satisfactory. Therefore, she saved this review from being a possible 2 or three star. Again outstanding customer service.