1 Star
1 Star — Absolutely Horrible Experience with Bellhop Moving I had an extremely disappointing and stressful experience with Bellhop, specifically dealing with a supervisor named Honey. My issues began immediately after signing the contract. During my initial booking, I was told my home required two trucks, which was reflected in the original discussion and expectations. Later, after reviewing my inventory, Bellhop changed the plan and told me I would only need one truck. A week later, concerned about moving cross-country, I called back requesting the originally discussed second truck just to be safe. I was then told adding another truck would cost an additional $7,000. When I declined, the representative casually said they weren’t sure everything would fit and essentially wished me “best of luck.” That should have been my warning sign. Moving Day Disaster My move was scheduled for 8:00 AM, and I confirmed multiple times that this time was guaranteed because my home sale closed at 9:00 AM. I was assured repeatedly there would be no issue. * Movers texted saying they were running one hour late — understandable. * At 9:00 AM, I received another call saying they wouldn’t arrive until 11:00 AM. * I explained this was impossible since I legally had to vacate my home. * I was promised a callback within 30 minutes to confirm details. No one ever called back. At 11:00 AM, still no truck. The movers who eventually arrived informed me they were actually scheduled for 1:00 PM. After calling Bellhop seven times with no answer and no human support (only an AI system), I finally learned the driver had never been scheduled for 8:00 AM and was in another state entirely. He had no idea he was expected earlier. Because of Bellhop’s failure, I was literally being forced out of my home after closing while it was pouring rain, and I was instructed to place my belongings outside to wait for the truck. The “Resolution” Was Worse After five hours of trying to reach someone, supervisor Honey finally contacted me and promised compensation for the situation. Five days later, I received an email offering $125 back on a $7,000 move — after their errors left me displaced, stressed, and at risk of losing my household belongings. When I disputed this unacceptable resolution: * Bellhop temporarily refunded the full $7,000 to my bank account, * Then two days later withdrew the money again without proper resolution or explanation. Final Thoughts This was hands down the worst moving experience I have ever had. Poor communication, scheduling failures, lack of accountability, and completely inadequate customer service turned an already stressful cross-country move into a nightmare. WHATEVER YOU DO — DO NOT USE BELLHOP. I am sharing this as a genuine warning so other families do not go through what mine experienced.