Not happy at all!
Not happy at all!! Products are great but don't get caught like we did. We purchased a AC240P power station on the 29th September last year. We purchased it as we were sold on the expandability and planned to buy the expansion batteries as our needs grew and budget allowed. At the beginning of February I started looking for our first but found the recommended B210P batteries hard to find with most stockists listing them as "temporarily out of stock" so thought I would give it a couple of weeks and try again. Started looking again at the end of Feb but found the same thing. So I contacted Bluetti's customer service to see when they would be available again only to be advised that they had been discontinued. I responded by letting them know how extremely disappointed I was that only 4 months after purchase of the power station, the expansion batteries were discontinued! Long before the warranty expires for the unit. And that there was I no indication at the time of purchase that this was happening. So I asked the next reasonable question which of their other batteries was a suitable substitute? Their response was to say we understand your disappointment as we had just purchased the unit BUT there is no substitute or adaptable battery! They recommended as a last resort that I try their Australian stockist to see if anyone might still have one in stock. I tried to order 5 times some would not process all the way through and two the orders were paid for and confirmed only to be cancelled a few days later, then I had to wait for a refund. All advised the batteries were "temporarily out of stock". I called the last supplier and told them that Bluetti had informed me they were no longer being made, they were surprised by this information, so it appears some Bluetti stockist are not aware they are no longer being made either! I contacted Bluetti customer support again outlining my struggle to find even one battery let alone have the option to expand our power station the way we planned, and requested they locate a battery for us, or provide a refund/replacement unit that could be expanded. And received this inadequate response. "At this stage, the original expansion battery compatible with the AC240P has been sold out and is no longer available. We currently do not have a replacement expansion battery that is fully compatible with this model. We understand this may be disappointing, and we appreciate your understanding." No offer of any resolution to this issue just the brush off. All their current advertising for the AC240P power station still have reference to the expandability and list the B210P batteries for this, no where have I found any reference to the fact you cant get the batteries!! Pretty poor conduct from an international company to make a product sell it promising expandability then stop making the batteries!! But not just that, they offer no other battery in their entire range that is suitable or adaptable. When you pay the dollars they charge you expect to be able to use their product for the purpose advertised at the very least while it is still under warranty. My next step is to contact the ACCC and other consumer advocacy groups in Australia. Don't throw your money away check very carefully before you commit to purchasing Bluetti products.