Very disappointing experience with…
Very disappointing experience with Hainan Airlines from start to finish. Despite paying for seat selection, my seating arrangements were not respected, and the handling of the situation at the airport was extremely poor. The flight was apparently overbooked, yet no proper solution or compensation was offered. Communication throughout the process was frustrating and lacked professionalism. What disappointed me the most was the customer service afterwards. Instead of genuinely addressing the concerns raised, the responses felt generic and dismissive. As someone who travels frequently and has used many airlines over the years, I can honestly say this has been one of the worst customer service experiences I have ever encountered. I understand that operational issues can happen with any airline. What matters is how customers are treated when problems arise — and unfortunately, Hainan Airlines failed completely in that regard. I would not recommend this airline based on my experience.