C.S. Shanti; great support agent
C.S. Shanti did a great job trying to get my new Red Pocket SIM to work. This even included a second session after she elevated the problem to a higher level support group. On that session, she worked with me to try the SIM in another phone I had and it worked which meant the problem was with my phone. Although she said the phone must be locked, this didn't seem correct since the specs. stated it was factory unlocked. After we completed the chat, I discovered that although the phone was new, it was a very old model that apparently has only 2G capabilities. I'm pretty sure that was the problem so I have now disposed of the phone and ordered another phone.