People who enjoy their jobs taking care of customers
Due to a computer glitch, I was going to be charged for an order even though I did not complete the process charge process after entering my CC information. As soon as I was notified of the charge via email, I emailed the company to complain. I was angry and sure it was some kind of hustle. I got an immediate response from Emma in Customer Success, who resolved my issue within 30 minutes of my original email. Emma explained what had occurred, made sure there were no charges, and was delightful to work with. So delightful, in fact, I ended up placing my originally intended order for the product. I wish every company I dealt with had an Emma.