Cancelled my order with no notice / email.. nothing.
Not gonna lie - the app itself is pretty clean. Huge variety of shoes etc which was great. Nicely presented (as you expect of most eccom stores etc), however, as a first time user / buyer, the average AI chatbot customer service was pretty useless. Automated messaging. Generic answers, and worst of all, after waiting on my order (in which they responded “it’s just going through our screening check”, I then randomly get an order cancellation / refund. No email to explain what’s happened. No “hey we’re sorry about this..”. Just a refund. Definitely won’t be using the platform again. By the looks of things, they have all these ‘verification’ badges, but other customer reviews say otherwise. 1 star for sure.