Customer Service That Doesn’t Answer the Call
I rarely leave negative reviews, but this experience has been beyond frustrating. I spent several days trying to speak with someone to pay off my account. I called multiple times, and each time I was told that someone would return my call within 48 hours. That never happened. Instead, the company chose to respond by email, completely ignoring my repeated requests for a phone call. During that time, interest continued to accrue on a loan I was actively trying to pay off. Customer service appears to have no accountability. There was no way to speak with a supervisor, and the representatives I spoke with simply repeated the same promise that someone would call me back—which, in my experience, never happened. When you're dealing with financial matters, timely communication is essential. Being unable to reach anyone while trying to resolve an issue is unacceptable. It felt as though providing meaningful customer support became an afterthought once I became a customer. I expected professionalism and basic courtesy. Instead, I experienced broken promises, poor communication, and an apparent unwillingness to speak directly with me despite my repeated requests. Based on my experience, I cannot recommend this company. If responsive customer service is important to you, I would strongly encourage you to consider other options.