DO NOT BOOK HERE - THEY SUCK
I strongly advise avoiding Jettzy for flight bookings. My experience involved trying to change a simple date error on a Ho Chi Minh City to Sydney booking. What should have been a straightforward amendment turned into a completely opaque and frustrating process. I was quoted a change fee of around AUD $1,990, which bears no reasonable relation to either the original ticket price or the fares currently available directly with the airline for the same route. When I requested a breakdown, I was given a partial explanation (change fee, fare difference, service fee), but no clear or verifiable explanation of how the fare difference was calculated or why significantly lower fares visible on the airline’s website could not be used. I was also told I was not eligible for any tax refund, despite “taxes and fees” being clearly itemised at the time of booking, with no transparency on what portion (if any) was actually refundable government tax versus non-refundable carrier charges. Communication throughout felt scripted, policy-driven, and designed to deflect questions rather than genuinely explain pricing. At no point did I receive a clear or consistent justification that reconciled the charges with publicly available fares. While I understand airline tickets are subject to strict fare rules, the lack of transparency and the inability to obtain a clear, logical explanation of pricing makes the process feel unfair and misleading. Based on this experience, I would strongly recommend booking directly with airlines rather than using this platform.