No communication. A month for shipping.
From the time of purchase till the next bit of communication from Strapworks was 15 days. I believe it would have been much longer if I hadn’t reached out to customer service, inquiring about the status of my order. The website says to allow 5-10 days for shipping, by the time I get my order it will be about a month. So far no apology, discount, refund, or any explanation why it took them so long and required me prompting them, to finally mail my order, which I was charged almost a month ago.