I purchased a gold tone birthstone…
I purchased a gold tone birthstone necklace which I would like to exchange for sterling silver. I received it a week ago. 5 days ago I sent them an email stating my wishes with no response. Sent 2 additional emails since with no response and called multiple times. Verizon wireless is saying they are temporarily unavailable. I called a nearby vendor who told me their booth was empty. I am feeling as though I will never receive a response. Update I did receive a return label on the 27th. I have sent the necklace back and expect a smooth exchange.