A nightmare from check-in to landing — avoid if you can
I flew Hong Kong to Bangkok with HK Express and it was one of the worst flight experiences I've had in years of frequent flying. It started at the airport. The self check-in kiosks weren't working, so I wasted time there before joining an extremely long counter queue. The staff member who served me struggled to communicate in English — I genuinely felt she didn't understand what I was saying, which made an already frustrating situation worse. Then the baggage fees. The weight limits are very low and not clearly communicated on the website. I ended up paying around HK$1,500 for a second bag — a completely unexpected cost. On the plane, the seats are rigid and uncomfortable for any flight longer than an hour. But the real problem was the child sitting directly behind me. For three hours straight, the child was screaming, kicking, and standing on the seat in shoes. I was wearing earplugs and still left the flight with a migraine. What made it unacceptable wasn't the child — kids can be difficult. It was the flight attendant doing absolutely nothing. Every single person around that row was suffering. It is literally their job to manage cabin comfort and at minimum suggest something to the parent. Nothing happened. I fly very frequently. This stood out as genuinely unacceptable on multiple levels.