Overall experience with Pascal Designs. 2 months late, good service, casino odds for the product, overall good quality for jewelry. One of the Best customer services I have ever experienced.
Excellent customer support, a bit late. My order took 2 months to come. Logistic issues can happen with any quality jewelry, so it wouldn’t be just to complain about it. I had 2 orders Quadrum Gemstone Tennis Bracelet and Spiritual Beads, Malachite, 8mm. The former is really good quality, the lock system could be better but for price the quality is excellent to say the least. The latter, however, is sad to say the least. If I said I have received a different product it would not be a lie. The beads are literally different they have the same look as anyother cheap malachite stone, (5-10£ from eBay type). Literally different stones. Sadly it does not end there even the metal parts and gems are smaller than the photos. I could say that the product they sent me looks like a cheap replica of the one in the photos. An absolutely unexpected event since not only they are advertised as luxury, but also the product is far from the product and its a 215£ product. I have to say here that there are no ill intent in this rating. These are all the truth. Lastly, because the product came so late they wanted to gift me a complimentary product, they even gave me three choices, which is something that is absolutely unexpected, but due to my order being shipped they did not send it to me and told me they would just refund me, sad but still awesome, yet they just did not refund me anything (read the editted new part for updates on the refund). I am not a person that cares so much about money so I let it go this time. If anything else happens since I also wrote the same thing in my rating, I’ll update this review. But if it’s not updated or deleted or changed in anyway. Know that photos of any product cannot be as further from reality. After this review they reached out and tried to resolve my bad experience. The product issue is sad still, but they offered and gave me a partial refund. Shout out to Molly from here. She was extremely helpfull and did her best to resolve my issue even offering me complimentary discounts for future purchases. I feel really bad to to accuse them for the refund issue, but I still don't see it in my bank account. Now I have 2 due refunds. However, they especially made it clear that they have sent the refund to me So it is probably an issue on my part. Maybe because I used my wise debit card for the purchase. In summary, EXCELLENT customer services and support. The brand itself may be hard to trust but for simple and medium priced jewelry I would higly recommend it.