Horribly Disappointed with the service and the product!
This has been one of the worst customer experiences I've had in a very long time. I'm appalled they're still in business, or perhaps this is how they stay in business, through shady cancellation and customer service policies. I sent a cancellation email in November 2025, which a team member read and responded to. I still have the record. Then, out of nowhere, I received an email today saying my annual subscription had been renewed and an order had been placed. I immediately replied with a copy of my original cancellation email. No response. I sent a follow-up. Still nothing. When I finally reached an agent by phone, she said she "couldn't figure out what happened." I made clear that it didn't matter. I had sent a cancellation email last year, they had acknowledged it, it wasn't processed, and I had been charged for a product I never ordered. I asked for a refund and cancellation confirmation. She put me on hold, then informed me a return label would be issued but that I wouldn't receive my money back until I returned the product. A product I never ordered, paid for with money they had no authority to take. I asked to speak with a supervisor. None were available, and I was told to leave my information and wait for a callback. I'm still waiting. My subscription has at least been canceled, but I have not been refunded for money that was wrongfully taken from my account. Their FAQ page offers zero guidance on cancellations and only states to contact customer support, promising a "hassle-free" process. This has been anything but.