Nice jewellery. Initial issue with order eventually resolved with free replacement offered and no return of faulty item required.
*EDITED TO ADD BELOW UPDATE*... I'm happy to update that Punkyouth have since sent me a replacement item which I received at the weekend, thank you to their customer service for resolving this. As I provided photos of the faulty item they did not require me to make a return which saved me a lot of hassle. *ORIGINAL REVIEW*... I recently purchased a necklace and two pairs of earrings from Punkyouth. The designs themselves are beautiful, and I’m happy with the earrings, however I’m very disappointed with the quality of the necklace I received. The chain arrived with a noticeable kink/twist in it which prevents it from lying flat when worn. Because it’s such a tight-knit chain, it can’t simply be untwisted or adjusted at home, and it appears to be a manufacturing defect. I emailed the company yesterday, politely explaining the issue and asking for support with a solution, but despite the website stating that responses are provided within 24 hours, I’ve received no reply so far. Unfortunately there doesn’t appear to be any alternative way to contact customer service either. It’s frustrating because the jewellery itself is aesthetically lovely, but the lack of response and inability to resolve what seems to be a genuine fault has left me feeling quite let down and honestly a bit ripped off. I’m hoping this review encourages Punkyouth to get in touch and help resolve the issue, as I’d much rather be able to update this review positively.