Horrible. The worst company
My experience with Paychex has been an absolute nightmare. Customer support is practically nonexistent, and what should have been a simple issue turned into months and months of pointless emails. Every response comes from a different person or department, and the answers constantly contradict each other. No one seems to take ownership or know what is actually happening. They opened a PFML account on my behalf that I never needed, and even after the state confirmed it was closed, Paychex still hasn’t resolved it properly on their end. Meanwhile, I continue seeing unexplained extra charges with no straight answers — only generic responses and endless runaround. I genuinely do not understand how this company operates the way it does. Instead of helping businesses, they create unnecessary problems, waste enormous amounts of time, and leave customers stuck in bureaucratic chaos. At this point, I feel they should be reported to the Better Business Bureau.