Deceptive Advertising for Cheap Products
Wish I had read these reviews before ordering two quilted laundry baskets. Not only were they not stitched quilted material (photo printed on horrible hopsacking fabric), the colors were ugly. They did respond to my emails but requested photos which I sent. Their response was that since the items were not damaged, I would have to pay approximately $20 to ship them back and wait a month for a refund. If I wanted to save time and money, I could give the items as a gift or donate them. They'd give a 15 percent discount on future orders. Are they smoking crack? Why would I ever do business with them again? I responded that I would still like to return them and requested shipping info. Haven't heard a word since. Plan to dispute charge with my cc company. Latest update: got an email offering a 15 percent refund to keep the items or 15 percent off future orders. I responded that I was willing to pay return postage but wanted a full refund so please provide return address. Will see what happens. Final resolution: Spent two weeks of back and forth emails where they kept offering a higher refund accompanied by excuses for not accepting returns or providing a full refund (company in financial difficulty; too expensive to accept returns, etc.). I have to give them credit for actually responding each time I said "No, I want to return for a 100% refund." Finally decided to accept their 40% refund offer since it at least was closer to what the product was actually worth. They credited my cc company today. Bottom line - if you've already ordered, be persistent and thorough and get at least some money back. Best advice, though is to stay away from them!