I purchased a case from Native Union…
I purchased a case from Native Union for £30. When I needed to return it, I discovered the true cost of their returns policy — and it’s shocking. Their customer service was polite and helpful, so no complaints there. But the returns process itself is a disgrace. As a UK customer, you are expected to ship the item internationally at your own expense — either to Hong Kong or Paris. The minimum postage at my local post office was £10. On top of that, France charges customs/duty fees on returned goods, adding another £20. And it doesn’t stop there. If your original packaging is missing or damaged in any way, Native Union will deduct a further 20% from your refund — that’s another £6 gone on a £30 item. Total return cost: £30. The exact same price I paid for the product — before even factoring in the packaging deduction. Native Union does NOT make this clear before you buy. There is no mention that UK customers will face international shipping fees, import duties, or packaging penalties when returning an item. In reality, returning a product is completely financially unviable. If you are buying from Native Union in the UK and think you have the safety net of a return, you do not. Please factor this in before purchasing. I wish I had known.