Replaced PSU + More. poor customer support
I spent roughly $3,500 on a custom built pc with compatible parts. It took 3 months for them to build and ship the computer. Although they communicated their delays, they did not tell me why it was delayed. After 3 months of waiting it finally arrived.. only at the wrong address. I finally got it and set it up. After about a week, I found an issue. When experiencing high usage, the PSU’s (750W Manik power supply) internal safety mechanism would be tripped, causing the computer to shut off. This sometimes happened on boot. After dealing with this for months, I finally replaced it with a Corsair RM850e. No issues since. Apex experienced a recall of about 17000 units due to no proper safety labeling. I got a letter in the mail about how the unit was “unsafe” and I needed to “put this sticker on the unit” after I replaced the already faulty power supply. On top of that, it came with the gpu bracket incorrectly mounted, so I had to reposition it in order to plug in my monitors. Manik’s (apex’s house brand) poorly made fans rock and click inside the case. The Manik case has very poor airflow. The BT and WIFI adapters Apex sent were flimsy and broke almost immediately. After replacing nearly every part in the computer, it runs like a dream. I’d like to say this is user error but there were no other options for these faulty parts.