TheraDome LH40 Defective Port
I bought the TheraDome LH40 in mid-November, and received it a few weeks later in early December. After less than 5 months, the charging port that I put my charging cable into fell out of the helmet and was somehow lost (it’s smaller than the end of a toothpick ). I took pictures of the helmet with a vacant hole where the charging port was located and informed the company that it was a defective port, asking them to either replace it or repair it since it was still less than a year old and under warranty. They refused to do that unless I purchased an additional warranty, which I was reluctant to do because they didn’t even honor the first warranty was supposedly still in place. It was only after I contacted my charge card to report this matter that they sent me an email letting me know that they were reconsidering their answer to me and would replace my LH 40 with another one if I would mail the defective one back to them which I did. That was last week, and I followed all of their directions for returning the defective helmet, and notified them of the tracking number. I am waiting for them to provide me with their course of action at the moment. They should have received everything by now, and I will update this review as I find out more about whether or not they intend to honor their warranty, and send me a working replacement. UPDATE: i’m happy to report that Theradome did send a new replacement LH 40 helmet and that it seems to be working well after about two weeks of using it. Although I had to mail back the defective one at my own cost, at least they honored the warranty and did provide me with a new one that can be charged..