A Hygger pump I had recently purchased…
A Hygger pump I had recently purchased on Amazon, stop working. Hygger provided the information to test the pump, including a video in which we used to determine that the pump was indeed defective. As a result Tammy, my customer service representative, answered all the questions I had, then collected my information and sent a replacement pump to me. All my communications where via emails, which were promptly answered. The email let me know that the pump was shipping from China, so it took a few weeks for me to receive it, but once it arrived, it worked perfectly. Thanks to the Hygger team for exceptional customer service! Here is a tip, if you purchase a pump via a third party on Amazon and the window has closed for a return, don't message them for a solution. They were not that helpful. But they did tell me to contact Hygger support team and that's where the professionalism and support came from Tammy to find a solution to my problem.