Denied boarding despite China Eastern's…
Denied boarding despite China Eastern's own written warning Booking reference 7739047, flight Phuket–Casablanca via a technical stopover in France. What makes this case particularly outrageous is that China Eastern's own customer service had already flagged the exact risk in writing before we even travelled. In a prior chat, their team explicitly told us: "With no previous history in Schengen, I strongly advise for them to find an alternative routing to CMN outside of Schengen. Please advise them to change their tickets to avoid transit in Schengen." Despite this warning being on record with China Eastern, nothing was done to correct the ticket or contact us proactively. We turned up at the airport as booked, and were denied boarding for exactly the reason their own staff had predicted weeks earlier. As Moroccan nationals not leaving the international/transit area, no Schengen visa was even required for a simple technical stop in the first place. The financial damage has been massive: we paid 41,108 THB (around 11,000 MAD / roughly 1,100 USD) and have so far only received 3,733.70 THB back — leaving us out of pocket by over 1,000 USD for a situation China Eastern itself identified as a risk in advance and failed to act on. If your own airline can predict a problem and still let you fly straight into it without warning or correction, something is seriously broken. Avoid booking any itinerary with a Schengen transit through China Eastern unless you want to find out the hard way.