Very Poor Support Experience in India
I had a very disappointing experience with OBSBOT support. The product is barely 2 months old, and after a very minor slip from laptop screen height to keyboard level, the internal camera alignment issue started appearing. Instead of properly investigating or helping, the support team immediately blamed “human factors” and denied warranty support. What is more frustrating is that there is no proper India support infrastructure. No local service center, no proper repair process in India, and customers are asked to ship products all the way to Hong Kong and pay expensive repair charges. For a premium product, this level of after-sales service is unacceptable. The responses felt generic and unhelpful, with very little effort to genuinely support the customer. If a company is selling products in India, there should be proper local support and accountability as well. I would strongly recommend buyers in India to think carefully before purchasing, especially if after-sales support matters to you. Very disappointing overall experience.