disappointing experience/lack of communication
I had a very disappointing experience ordering from Zoya.ie. Shortly after placing my order, I received an email in Polish asking for my address details. At first it genuinely appeared to be a scam email, although it eventually turned out to be legitimate. The website presents itself as an Irish site, so I was surprised to later find out through customer service that the company headquarters is actually based in Poland. Delivery was also far slower than advertised. The estimated delivery time was 5–7 working days, but my order took almost a month to arrive. Communication throughout the process was very difficult. I had to use Google Translate for emails in Polish, Dutch, and Lithuanian, and I rarely received replies in English. The dresses finally arrived only days before our event. Unfortunately, one of the dresses tore during the event despite normal wear. I contacted the company almost two weeks ago regarding the damaged dress and have received no response since. Overall, the lack of transparency, delayed delivery, poor communication, and lack of after-sales support made this a very frustrating experience. Based on my experience, I would not recommend shopping here.