Just Another Scam
I searched for a credit repair company to help me with some inaccuracies on my credit reports. I found the credit pros having very good reviews on trust pilot, and without having knowledge of their process, I was unable to discern that these were unreliable reviews, as most of the dates were within the 45 to 60 day (response time) window it takes to see results. Therefore, I went to their website, paid their fee for subscription and attempted to begin to identify the misinformation on my credit reports from the 3 major agencies. I found that I was only allowed to access one agency, and in fact only one area (credit inquiries) - this was as far as I was permitted to proceed. The on boarding process promised a consultation with a repair specialist, so I figured I could address the problems at that point. I continued to explore the members area to continue the identification of issues I needed addressed on their website. In four days, no emails were received. No contact of any kind by specialists or consultants - the only evidence of progress was the charge on credit card. When I had determined, there was nothing more I could do on the members website I initiated a chat and confirmed this. I ask for cancellation of my subscription and a refund. A bot in the chat window referred me to a customer service rep who offered excuse after excuse and attempted to convince me to allow the to continue to ride the so-called 45-60 day investigation time frame so that my fees could be escalated to an additional $197.00/month@likely two additional monthly charges by that time. I have previously disputed erroneous information myself in the past at a much faster rate for only the cost of my own time. Unfortunately, I thought it might be easier to allow someone else to do this for me, but I was wrong.