Refund refused for items that arrived…
Refund refused for items that arrived without tags Return reference: SD40000133112067 I returned two items to Sports Direct — a Mens Virda Lightweight T (Brick/Black, Large) and a Hummel Tr Poly T-shirt (Marine, Large) — that I had tried on briefly and which did not fit. My refund was refused on the grounds that the items were "used." When I requested photographic evidence, a description of the alleged defects, and managerial review, none was provided. In a later email, the reason for refusal shifted: now Sports Direct also claimed the tags had been removed. The items arrived back to me from the warehouse with no tags — because there were no tags on them when they were dispatched to me in the first place. I did not remove any tags. This raises the obvious question of whether the items had been previously returned by another customer and re-dispatched to me without inspection, then refused on the basis of a condition Sports Direct themselves caused. Across five emails, customer service has provided no evidence, no managerial review, and shifting reasons for refusal. A formal chargeback has now been raised through my bank. Disappointing handling of a straightforward return.